Frequently Asked Questions
Everything you need to know about our smart home technology and services.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the contiguous United States.
What is your return policy for smart devices?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.
Do Wyze products come with a warranty?
Yes, most Wyze products include a one-year limited warranty that covers manufacturing defects under normal use starting from the date of purchase.
How do I set up my new device?
To set up your device, download the Wyze app from the Apple App Store or Google Play Store, create an account, and follow the in-app instructions to connect your device to Wi-Fi.
Are there monthly subscription fees for your cameras?
Basic features like live streaming and motion alerts are free. We also offer optional Cam Plus subscriptions for advanced features like person detection and unlimited cloud recording.
Is my data secure with Wyze?
We take security seriously. Our products use end-to-end encryption for video streaming and we implement industry-standard security protocols to protect your personal information.